Terms of Service

1. Who these terms are between

“We” is Skinmax BD, an online cosmetics retailer operating in Bangladesh. “You” is anybody using this site. Placing an order means accepting these terms and our privacy policy.

2. Who may order

You must be 18 or older, or have a parent or guardian's permission, and you must give a real mobile number and a real delivery address in Bangladesh. We deliver only within Bangladesh.

3. Prices

• All prices are in Bangladeshi taka (৳) and include VAT where it applies. Delivery is added at checkout and shown before you pay.
• Prices can change at any time, but never after we have confirmed your order. The price you were charged is the price you were shown.
• A crossed-out “was” price is a price this product was genuinely sold at on this site.
• Errors. If a product is listed with an incorrect price, discount or description, we may cancel the order before dispatch and refund you in full rather than fulfil it. We will tell you why.

4. When an order becomes an order

Placing an order is an offer to buy. The contract is made when we confirm the order. For cash on delivery, that is the confirmation phone call; for an online payment, it is when the gateway confirms the payment and we have verified it. Until then we may decline an order, including, but not limited to, when:

• the product sold out while your order was pending;
• the price or description was wrong;
• we could not reach you to confirm;
• the order looks fraudulent, or is one of a run of orders from the same number or address that have been refused at the door;
• the order appears to be for resale, or is for more than a reasonable personal quantity;
• the order misuses a coupon, offer or referral, including through several accounts, numbers or addresses.

If we decline or cancel an order, anything you paid is refunded in full.

5. Payment

Pay in cash to the rider, or online by card, bKash, Nagad or Rocket through our payment gateway. Card and wallet details are entered on the gateway's own page and are never seen or stored by us. An online order is not dispatched until the payment has been confirmed by the gateway and verified by our server. A payment page that says “success” is not, by itself, a paid order. We may ask for payment in advance on any order, including where an account or number has a history of refused parcels.

6. Offers, coupons and quantities

• Coupons and offers are one per customer unless stated otherwise, and cannot be combined unless stated.
• An offer applies only for its stated period and conditions, and we may end or change an offer at any time. An order already confirmed keeps the offer it was placed with.
• Coupons have no cash value and cannot be exchanged, sold or transferred.
• We may limit the quantity of any product per order or per customer.
• An order that misuses an offer may be cancelled, or charged at the normal price with your agreement.

7. Delivery

Times quoted on the shipping & delivery page are estimates from the day we dispatch, not guarantees: couriers, Friday closures, holidays and Eid weeks affect them. Risk in the goods passes to you on delivery. You may inspect a cash-on-delivery parcel before paying and refuse it if it is wrong or damaged. The courier's delivery record is our evidence that a parcel was delivered.

8. Cancellations, returns and refunds

Set out in full in the refund & return policy, which forms part of these terms. In summary: cancel free of charge until dispatch; three days from delivery to report anything wrong, damaged, expired or not genuine, with the evidence the policy asks for; opened cosmetics cannot be returned for hygiene reasons.

9. Product information

We describe products as accurately as we can, using the manufacturer's own information. Photographs are illustrative: packaging is redesigned by brands without notice, and a shade on your screen is not a shade on your skin. Nothing on this site is medical advice: a cosmetic is not a treatment, and a persistent skin condition is for a dermatologist. Patch-test anything new, and read the manufacturer's warnings on the pack. Answers from Skinie, our AI chat, are general suggestions and may be wrong; check the product page before you buy.

10. Your account

Your account is protected by a code sent to your mobile number, so keeping that number secure is what keeps the account secure. Tell us at once if you lose the number or think somebody else is using it. One person should hold one account. We may suspend or close an account used fraudulently, one of several accounts held by the same person to claim offers more than once, or one whose orders are persistently refused at the door.

11. Using this site

The text, photographs and design on this site belong to us or to the brands whose products we sell. You may not copy the catalogue, scrape it automatically, or use it to build a competing listing. You may not attempt to interfere with the site or its security, or submit other people's phone numbers or details in our forms.

12. What we are responsible for

We are responsible for delivering the products you ordered, in the condition described, and for refunding you when we do not. We are not responsible for a courier delay caused by weather, a strike or a national holiday, nor for a reaction to a genuine product, nor for indirect losses. Our total liability for any order is limited to the amount you paid for that order. Nothing here limits any liability that Bangladeshi law does not allow us to limit. In particular, your rights under the Consumer Rights Protection Act, 2009 stand whatever this page says.

13. If something goes wrong

Contact us first on +8801332147481 or support@skinmaxbd.com. Most issues are settled quickly by somebody who can see your order. If it cannot be, these terms are governed by the laws of Bangladesh and the courts of Dhaka have jurisdiction.

14. Changes to these terms

We may update this page; the date at the top says when. The terms that apply to an order are the ones published when you placed it.