Questions about an order, a product, or whether something is right for your skin — here is every way to reach us.
We answer Saturday–Thursday, 10am–8pm. Calls are answered in Bangla and English. This is the same number that rings you to confirm a cash-on-delivery order, so it is worth saving — an unknown number is the one people do not pick up.
Message us on WhatsApp at 8801332147481. Best for sending a photo — a picture of your skin concern, a product carton, or a parcel that arrived damaged.
Our page is facebook.com/skinmaxbd. Messenger is where most of our customers reach us, and it is checked through the day.
support@skinmaxbd.com — best for anything that needs a written record: a refund, a bulk order, or a corporate invoice. Please include your order number.
Business hours: Saturday–Thursday, 10am–8pm.
This is our office, not a shop counter — we are an online store and we deliver by courier. Please call before visiting.
Three questions come up more than any other, and each has a page that answers it faster than we can:
Anything else — including "which sunscreen suits oily skin" — is a question we are happy to be asked. Have your order number ready if it is about an order; it is in the SMS and on your order page, and it looks like SKX-2026-00001.
We supply salons, clinics and resellers at trade prices on a minimum order. Use email rather than Messenger for this — it needs a written quote and a proper invoice — and tell us your business name, what you are looking for, and roughly what quantity.