Shipping & Delivery
What delivery costs, how long it takes, and what happens if a parcel goes wrong, for all 64 districts of Bangladesh.
Delivery charges and timings
| Zone | Charge | Time | Free over |
|---|---|---|---|
| Inside Dhakaঢাকার ভিতরে | ৳60 | 1–2 working days | ৳1,500 |
| Outside Dhakaঢাকার বাইরে | ৳120 | 3–5 working days | ৳2,500 |
These are the live rates: the table is read from the same place your order is priced at checkout, so the two cannot disagree. Enter your district on the checkout page and the total updates before you pay anything.
Where we deliver
Everywhere in Bangladesh. Inside Dhaka we deliver ourselves or by courier, whichever gets it to you sooner; outside Dhaka a courier carries it, and between them they cover all eight divisions and every district (64 districts are mapped to a delivery zone in our system), down to thana level in the addresses you can pick at checkout. If your thana is not in the list, choose the nearest one and write the full address in the notes; whoever carries it delivers on the written address, not on the dropdown.
We do not ship outside Bangladesh.
How long it actually takes
- Inside Dhaka city: 1–2 days from dispatch.
- Outside Dhaka: 3–5 days from dispatch.
- Dispatch happens after we confirm your order by phone. Orders placed before 4pm on a working day usually go out the same evening.
Two things reliably add a day or more, and they are worth planning around: Friday and government holidays, when couriers do not run a normal service, and the week before Eid, when every courier in the country is at capacity. During Eid weeks we say so on the site rather than quietly missing the estimate.
The confirmation call
Every cash-on-delivery order is confirmed by phone before it is dispatched. This is not a sales call. It is thirty seconds to check the address and that you meant to order. If we cannot reach you after repeated attempts across two days the order is held rather than sent, because a parcel that comes back unpaid costs both of us. Save our number (+8801332147481) so the call is not an unknown number.
Orders paid online are dispatched without waiting for a call.
Tracking your parcel
You get an SMS when the order is confirmed and another when it is sent out, carrying a reference for the parcel — a courier consignment number where a courier is carrying it, and our own order reference where our rider is. Signed-in customers can see every step (placed, confirmed, dispatched, delivered) on the order page under My Orders. If you ordered as a guest, the SMS you were sent contains a link that opens the same page without an account.
Paying the rider
On a cash-on-delivery order you pay the rider the full amount shown on your order, in cash. Please keep the exact amount if you can, as riders carry limited change. You may open and inspect the parcel before paying: check that the seal is intact and that the product is what you ordered. If it is wrong or damaged, refuse it and pay nothing, then call us.
Riders do not carry card machines and cannot take bKash on our behalf. If you would rather not handle cash, pay online at checkout: card, bKash, Nagad and Rocket all go through our payment gateway.
If a parcel is late, lost or damaged
- Late: call us with the order number. Inside Dhaka we can usually tell you where the parcel is straight away, because it is often our own rider carrying it. Outside Dhaka we chase the courier and call you back rather than leaving you to chase them.
- Damaged in transit: photograph the parcel before opening it fully, and tell us within three days. We replace or refund, including the delivery charge.
- Lost: if the parcel cannot be produced we refund in full. You do not have to chase the courier. That is our contract, not yours.
- Failed delivery: if nobody is reachable at the address we try again before the parcel comes back to us. Repeatedly refusing cash-on-delivery parcels can mean we ask for online payment on future orders.
Changing an address after ordering
Possible until the parcel leaves us. Call us, do not email, because the window is short. Inside Dhaka, where we often deliver ourselves, we can usually still catch it. Outside Dhaka the parcel is with the courier after dispatch and only they can change the address, which usually adds a day. Cancelling before dispatch is free and can be done from your account or by phone; see the refund & return policy for what happens after that.