Our Authenticity Promise

Where our products come from

We buy in three ways, and never in any other way:

• From the brand's appointed distributor in Bangladesh. For brands with a local presence, like Neutrogena, Garnier, Simple, CeraVe and Cetaphil, this is the whole supply. The distributor holds the brand's authorisation letter, and the cartons arrive with commercial invoices in our name.
• From an importer who buys from the brand's authorised regional distributor. Most Korean and Japanese skincare reaches Bangladesh this way: COSRX, Beauty of Joseon, SKIN1004, Anua, Bioré, KOSE, Shiseido. We buy stock that has cleared customs properly and ask to see the import paperwork for the consignment before we take it.
• From the brand directly, where the brand sells wholesale without a regional layer.

We do not buy from wholesale markets, from “stock lot” or “shelf pull” sellers, from luggage importers, or from anybody offering a price that a genuine importer could not have paid. That last one is the practical filter: an authentic product has a floor price made of the brand's wholesale rate, the duty, the VAT and the shipping, and anything sold below that floor is either stolen, expired, or fake. It is the reason our prices are not the lowest you will see on Facebook.

What happens before a product is dispatched

1. The carton is opened and matched to the paperwork.Quantity, barcode and brand against the supplier's invoice, and anything that does not match goes back to them rather than to you.
2. The expiry date is checked on every unit. We do not stock anything with less than six months of shelf life left. Ask us about any order and we will tell you the expiry date of the unit before we dispatch it.
3. Seals, safety features and print quality are checked.A shrink wrap that has been re-applied, a lot code printed at a different depth from the carton's, a fold-out leaflet with the wrong typeface: these are what a counterfeit fails on, and they are visible before anything is packed.
4. Every order is photographed when it is packed, including each product's batch code, so we have a record of exactly what was sent to you.

How you can verify what you received

Do this the day the parcel arrives, while our three-day return window is still open. None of it needs us. For the exact steps for your brand, including brands with their own official QR or HiddenTag check, choose your brand here.

• Check the batch code against the manufacturer's own system. Nearly every cosmetic carries a batch or lot code printed, not stuck, on the carton and repeated on the bottle. Free batch-code checkers online will decode it into a manufacturing date for most Western brands, and Korean brands print the expiry date directly. Two things to look for: the code on the box and the code on the bottle must match, and the manufacturing date must be plausible for a product still in shelf life.
• Check the security features the brand actually uses.Many brands sold here carry a hologram, a scratch-off code or a QR code that leads to the brand's own domain. Scan it with your phone camera and look at the address bar: a genuine code lands on the brand's site, a fake one lands on a lookalike domain or nowhere at all.
• Compare the product against the brand's own photographs. Open the brand's official site or verified Instagram and compare cap shape, pump length, the exact shade of the plastic, and the ingredient list's line breaks. Counterfeits are usually right at a glance and wrong in the details.
• Open the parcel in front of the delivery rider. You are entitled to inspect before paying on a cash-on-delivery order. Check that the seal is intact and the product matches what you ordered. If it does not, refuse the parcel. You pay nothing, and nothing has to be argued about afterwards.
• Ask us before you buy, not only after. Send us a photo of anything that looks wrong to you — the carton, the batch code, the seal — and we will look at the same thing on our own stock and tell you what we see.

These checks are a guide, not proof. Online batch-code checkers are unofficial and can be wrong, some brands print a code on only the carton or only the bottle, and brands change their packaging without notice. A mismatch is a reason to contact us, not proof by itself that a product is fake; we confirm with the brand or its authorised distributor.

If you think something is not genuine

Tell us within three days of delivery. Send a photo of the batch code, the outer carton and the product itself to support@skinmaxbd.com or call +8801332147481, with your order number.

We check your photos against the photos we took of your order when it was packed, and with the brand or its authorised distributor. If the product is confirmed not genuine, we arrange the return pickup at our cost and refund you in full, including the delivery charge, and we do not offer a store credit instead. A product confirmed genuine is not refundable once opened. The full mechanics are in the refund & return policy. Every report is worth sending: it tells us about a supplier, and one complaint is never one unit.

What this promise does not cover

Authenticity is not the same as suitability. A genuine product can still break you out, sting, pill under sunscreen or smell wrong to you. Skin is individual, and a reaction is not evidence of a counterfeit. We cannot take back an opened cosmetic that turned out not to suit you, for the same hygiene reason no pharmacy can. What we can do is help you choose before you buy: send us a photo of your current routine and what went wrong with it, and we will tell you honestly if we do not have anything better for you.